frequently asked questions

General Questions

What is Trove?

How does Trove work?

Why should I use Trove instead of self storage?

What can I store?

Where is Trove available?

Pricing and Billing

How much does Trove cost?

How do you calculate the square footage?

How much does it cost for additional pickups or to return items?

When will I get my bill?

How do I update my billing information?

How do I cancel my storage subscription?

Packing

How do I prepare for pickup?

Will Trove help me pack?

Does Trove offer packing supplies?

Pickups

How do I schedule a pickup?

How long do pickups take?

How much will my pickup cost?

Do I need to tip?

How do I cancel or reschedule a pickup?

What should I do if I’m running late to a pickup?

Can I visit your storage facility to drop off my items?

Can I get items returned and add items to my Trove at the same time?

Returns

How do I schedule a return?

How much will my return cost?

How do I cancel or reschedule a return?

What should I do if I’m running late to a return?

Can I get items returned and add items to my Trove at the same time?

What happens when I move out of Trove?

Security and Protection

Who is picking up my items?

Where are my items being stored?

Are Trove’s facilities climate controlled?

What coverage or insurance for my items does Trove provide?

What if I need more coverage?